Typically, standard shipping is 3-10 business days after fulfillment. Standard shipping is a flat shipping rate $4.00, and free shipping on orders over $75. Shoes are a flat shipping rate of $7.00. Please double check your shipping address! Once we ship your order, you will be charged for us to ship it the second time if you entered the wrong address.
Ruby's Pearls is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping.
Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery. If said time period has passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit. Final sale items (marked down merchandise), intimates, accessories, bodysuits, and shoes can not be returned or refunded and will be sent back at your expense. To complete your return, your receipt is required. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please ship your return to this address
508 Conrad Hilton Blvd
Cisco, Texas 76437
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase.
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